Job Purpose
To take ownership of the Office Services Pillar ensuring all visitors, employees and the client experiences a fantastic level of service and smooth day-to-day operations.
Based in Dublin, in a new state of the art campus you will take ownership of the Office Services Pillar, managing a multi-disciplined team to ensure all visitors, employees and the client experiences a fantastic level of service and smooth day-to-day operations. This is a complex position that requires the ability to prioritize and multi-task, and manage contractual obligations and KPIs.
Key Accountabilities
Consider the accountabilities of the job in terms of outputs to the external/internal customer, team leadership and financial and process responsibilities.
Leading a multi-disciplined team to deliver all services under the Office Services pillar.
* Ensure delivery against the client agreement.
* Identify and present opportunities for growth, continuous improvement, and manage contractual obligations such as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with budget forecasts.
* Prepare revenue forecasts based on current client commitments and develop/present client monthly and quarterly business reviews.
* Actively communicate and coordinate with the client in regards to operational needs.
* Provide regular status reports and manage task lists on assigned pillar progress for all project areas.
* Provide clear and strong direction and take appropriate action to resolve potential off-target performance.
* Manage, motivate, and develop internal teams to promote inclusive and cohesive team environment across different departments within the company.
* Directly managing a multi-disciplined team to ensure all Visitors and Clients experience a fantastic level of service.
* Liaise with Resourcing and Recruitment teams to ensure appropriate resourcing levels across multiple pillars at all times.
* Lead by example in ensuring Health and Safety procedures and practices are maintained at all times.
* Other duties, responsibilities, and projects as may be required for the efficient running of the business.
* Development of an environment that is in line with our core values of Performance, Perseverance, Innovation, Integrity, and Agility operating within company policy at all times.
* Travel may be required.
Skills Required
* A strong business operator with effective communication skills and the ability to negotiate and influence at all levels.
* Excellent Customer Relationship Management (CRM) skills and a commitment to high-quality delivery in a fast-paced environment.
* Demonstrated ability to proactively build and maintain a collaborative network, both internally and externally, in order to successfully navigate through the client organization.
* Proven ability to develop and implement strategies and deliver on targets.
* Ability to prioritize with proven innovative problem-solving and decision-making skills.
* In-depth knowledge of at least one core competency within the facilities management industry ideally Office Services and strong commercial and financial awareness.
* Knowledge of Google suite (Gmail, Gsheets, Slides).
Working Pattern
Mon-Fri 8:00-17:00, 40 hrs per week.
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