Job Description
We are seeking a Branch Customer Experience Champion to join our team at PTSB in Ireland. The successful candidate will work collaboratively with their team and Branch Lead to deliver business objectives and day-to-day branch operations.
Responsibilities:
* Provide excellent customer service and advise customers on their product/financial needs.
* Take ownership of customer queries and deal with them in an effective, professional, and compliant manner.
* Generate and execute sales from lead to fulfilment in accordance with the Omni-Channel ethos and activity management system.
* Assist with sales campaigns, including post-sales fulfilment, administration, and follow-up tasks.
Requirements:
* QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours.
* Significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment.
* Strong interpersonal and communication skills, with a commitment to providing an outstanding customer experience.
Our Vision
At PTSB, we aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies, and abilities. We believe that diversity and inclusion are essential for enhancing the service we provide to all our customers and the communities we serve.