Team Manager – FIT Operations & Client Relations
* Full time
Leadership and management of both staff and systems to ensure the efficient and profitable running of Operations for Authentic Vacations. The position is based in our office in Dublin.
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.
We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.
Your responsibilities
What will I be doing?
* Leading a team of experienced professionals to ensure that they have the skills, knowledge and expertise required to maximise sales and reach set targets.
* Ensuring operational excellence by speedy responses, offering high flexibility and understanding clients requirements to ensure satisfied clients, repeat business and client growth.
* Assisting with the implementation of new procedures and processes to improve efficiencies within the department.
* Liaising with other key departments in the business to ensure the team can operate and achieve targets set - (Product, Contracting, IT, HR and Finance department).
* Conducting trainings for new starters, offering guidance, help and support in the on-boarding of new colleagues and assisting with the recruitment process for new team members within operations for Authentic Vacations.
Your profile
What skills do I need?
* Pleasant and friendly to deal with, quick learner, excellent attention to detail, flexible, strong positive communication skills.
* Ability to build strong client relationships.
* Ability to listen, empathy, time management; ability to prioritise and manage yourself, work tasks, and staff requirements, focused, ability to work on own initiative, knowledge of the tourism industry, a proactive attitude, carrying a sense of urgency.
* Drive and commitment, being able to set and achieve goals.
* Excellent organiser and financially aware.
#J-18808-Ljbffr