Description
Colleague Relations (HR) Assistant at Stafford Fulfilment Centre, Grade G £24,592, 39 hours, Monday - Friday
We are looking for a Colleague Relations (HR) Assistant to join our People team at our Fulfilment Centre in Stafford. Our aim is to give the nation's pets what they need to be at their best.
The Role
The Colleague Relations (HR) Assistant manages communications, performs administrative tasks, supports meetings, maintains records, assists with absence management, handles simple cases, oversees occupational health referrals, and participates in projects.
Key Responsibilities
* Manage the colleague relations inbox, ensuring case allocation and timely responses to emails.
* Understand when to resolve issues independently and escalate them when necessary.
* Admin Tasks: electronic filing, scanning paperwork, shredding paperwork.
* Support hearings and meetings as note taker on occasions.
* Create new and maintain all ER cases onto HEAT (Case management system), ensuring records are up to date and documented accurately.
* Maintain the IDGA case trackers for warehouse and transport, ensuring records are up to date and documented accurately.
* Assist with absence management process, sending welcome back to work interviews to managers, creating daily absence statistics.
* Manage less complex cases (AWOLs and Probations) with support from Colleague Relations Advisors.
* Maintain occupational health referral process.
* Opportunity to be involved in project work as required.
What you will bring
* You are a team player who respects and adheres to our business values.
* You are driven to do your best in all situations.
* You help create a friendly and supportive working environment.
* You are a strong collaborative team player.
* You possess excellent organisational skills and attention to detail.
* You have strong communication and interpersonal skills.
* You can show initiative.
* You can manage your time effectively.
* You can work under pressure and meet deadlines.
* You have good problem-solving skills and diplomacy.
* You possess sound administrative and IT skills.
* You are self-motivated and enthusiastic.
* CIPD Level 3 qualified or working towards this qualification is preferred but not required.
What you will get in return
1. Attractive rates of pay.
2. Annual Leave (including Bank holidays), with an increase after 2 years continuous service.
3. An extra day's holiday when it is your birthday.
4. Stakeholder pension plan.
5. Personal Health Insurance scheme (if in Pension Scheme).
6. Life assurance.
7. 20% Pets at Home discount scheme after 12 weeks service.
8. Pets'