What will you be doing as Customer Service Advisor?
* Resolve customer queries via email and inbound & outbound calls.
* Develop excellent relationships with existing clients and establish their requirements.
* Identify and assess customer needs to achieve satisfaction by problem solving.
* Influence and encourage inactive customers to become active.
* Promote self-service and other value-added service products working to set targets (no cold calling).
* Ensure all information is up to date and accurate.
What experience do you need?
* Excellent communications skills; demonstrating confidence and attention to detail.
* Motivated and ambitious to hit and exceed targets.
* Applicants must be computer literate and familiar with standard MS Office applications (MS Word, Excel, PowerPoint, Outlook).
* An ideal candidate will have at least 3 years experience in customer-facing customer service role or call centre environment.
What We Offer
* 25 days holiday + Bank Holidays
* Generous commission structure - uncapped!
* Annual incentives - trips abroad!
* Weekly and monthly sales incentives (prizes, gift cards, early finishes, extended lunch, and more!)
* Career progression opportunities
* A supportive team and achievable targets
* Learn, upskill, and develop yourself through a core business skill - selling!
What can you expect of us?
* A friendly culture that mirrors our proposition to our customers.
* A fast-growing organisation that defines itself as being agile and innovative.
* A drive for continuous improvement, which you will be empowered to get behind from day one.
* A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
* And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via email.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
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