Job Description
Life Credit Union is a socially responsible financial institution dedicated to delivering exceptional value and service to our members.
Company Overview
Established in 1968, Life Credit Union is among the largest Credit Unions in Ireland with assets of 180 million euro and a membership base of over 38,000.
We currently operate 4 branches in Main Street Naas; Monread, Naas; Maynooth and Newbridge.
Membership and Services
Offering a range of ethical financial services, membership is open to anyone living or working in Naas, Maynooth, Newbridge and surrounding areas.
Our main services are savings accounts and flexible loans for members.
What We Offer
As a Credit Union, we are different.
The more members do business with us, the more we can give back to the community.
We are a not-for-profit organisation, so the money we make goes directly back to our members.
Job Summary
We're now looking for a Full-Time Member Service Officer to join our Member Service Hub on a 6-month Specified Purpose Contract.
Key Responsibilities
* Handle a variety of administrative and operational tasks that keep our credit union running smoothly.
* Process membership applications and handle member queries via phone and online channels.
* Assist with current account applications and provide ongoing support to account holders.
* Manage and process EFT files to ensure smooth transactions.
* Handle all online and email correspondence from members efficiently.
* Oversee the deceased account and account transfer processes with sensitivity and accuracy.
* Answer external membership queries and process card payments over the phone.
* Perform general administrative tasks to support the smooth operation of the Member Service Hub.
Requirements
1. Possess a QFA or APA qualification, or be willing to obtain the qualification if not already held.
2. Strong communication and interpersonal skills, with the ability to engage effectively with members and colleagues.
3. A collaborative team player with a proactive,