Graduate Technical Support Engineer (Mechanical)
Do you want to work for a world class company offering fantastic career opportunities?
Anderson McQue is recruiting for our client, a world leader in the water and utilities sector.
Job Function: To provide technical support as required to customers and colleagues, particularly to the Service, Sales and Projects Teams.
Requirements
Education: BEngTech (Engineering Systems Maintenance) or MEng in Mechanical and Manufacturing Engineering
Skills and Experience:
* Excellent communication skills with the ability to communicate effectively with customers and colleagues.
* Ability to work under pressure to meet deadlines.
* Strong analytical, problem solving and decision-making skills.
Duties and Responsibilities
Technical Support:
* Provide technical support to external customers, Field Service Engineers and internal teams as required by the Head of Technical services.
* Provide cover for the Technical Services team as required.
* Identify spare parts and consumables for the Service Business Team and customers and generate the List of Spare Parts and Consumables for Company products as required.
* Parts identifications to support the Field Service Team in the QOF process.
* Parts identifications to support the Sales Team in the QOF process.
* Creation of critical spare parts list.
* Analyse client inquiries and utilise data for parts creation.
Technical & Commercial Site Reviews:
* Support the delivery of technical training programmes for customers in Ireland (in-house, on-site or via digital media) covering water treatment theory, best practice, systems, products and services.
* Assist with customer site audit administration as required.
* Identify opportunities for additional revenue including site efficiency measures and audits to generate site reports for further discussion with the clients.
* Support with Quotation Order Forms (QOF’s) from the Service Engineers.
Documentation Control:
* Provide the technical data required in the preparation of customer service contracts.
* Collaborate with, and provide technical support to, the Technical Support Engineer to prepare risk assessments and method statements, as required.
* Generate Calibration Certificates resulting from Service Reports.
* In conjunction with the Senior Technical Services Executive, organise Technical Service Manuals to coincide with the release of new products or changes to current products.
* Support the PQMC Process as directed by management.
* Assist in the generation of company documentation as required.
* Digital Services (remote monitoring system).
* Monitoring and review of digital services platform.
* Attend weekly meetings.
* Raise tickets as required.
General:
* Assist in the preparation and issue proposals for site refurbishments in accordance with Engineering Department Procedures.
* Assist in project handovers to the service department as directed by management.
* Adhere to Company Standard Operating Procedures (SOPs) and ISO Regulations.
* Comply with Health & Safety obligations and regulations.
* Safeguard and maintain relevant Company equipment.
* Travel from time to time within Ireland and overseas.
* Demonstrate a flexible approach to working hours to cope with urgent situations and an unexpected workload.
* An ability to multitask is essential to this role.
Core Competencies
* Ownership & Accountability: To work efficiently and effectively and to take full ownership and accountability for resolving all customer account commercial queries and to seek direction / approval from management where required.
* Professional Relationships: To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.
* Team Player: To proactively contribute to the Company’s success and act as a responsible team player to always support colleagues and the best interests of the Company.
* Continuous Improvement: To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.
* IT Skills: To commit to continuous learning and the use of the latest IT equipment and software as required by the role.
* Policies & Procedures: To follow Company Directives and always adhere to Company Policies and Procedures.
* Flexibility: To demonstrate a flexible approach to working hours to cope with urgent situations and an unexpected workload.
I am keen to have an initial discussion with anyone who feels this could potentially be of interest. Please, contact us at Anderson McQue by sending an up-to-date CV via the link provided to speak further about this opportunity.
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