Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.
Job Responsibilities:
1. Ability to identify and troubleshoot trends in the data in a timely and efficient manner.
2. Address client queries received through our Operations Client Services team as well as other external parties.
3. Develop strong working relationships with international colleagues across multiple functions.
4. Drive process improvement everyday by identifying and implementing changes that will advance quality and/or efficiency.
5. Ensure the root cause of any issue has been identified and creating preventative measures to avoid future risks.
6. Work closely with Manager on projects and technical issues which are outside of the day-to-day activities.
7. Actively engage with those in and out of production on challenges and suggested improvements to process/timing.
Qualifications/Skills:
1. A relevant college degree, with demonstrated course work related to data analytics or similar.
2. Work experience which demonstrates your knowledge level, team player skills, and flexibility, including experience working in a retail environment.
3. Must be comfortable with working against tight deadlines and unexpected challenges.
4. Naturally rigorous and organized, you possess solid problem-solving and decision-making skills.
5. Enthusiastic and open to learn technical processes, with a collaborative approach to working and strong communication skills.
6. Solid knowledge of MS Office (Excel, Word, PowerPoint); advanced skills in this regard are advantageous.
7. Self-directed; strong ability to work independently, troubleshoot and resolve issues. Ideally, experience in an environment working and collaborating across time zones.
8. Anticipate issues and take appropriate action immediately. An analytical thinker who makes considered decisions and involves the right people.
9. Strong communication skills are a must, to comprehend and articulate issues.
10. Ambitious to perform well and assist others, when possible, to improve performance.
11. Strong sense of ownership and accountability for tasks.
Standard Working Hours: Monday – Friday, falling between 8am and 5pm.
Although we strive to keep to a standard workday, there will be limited occasions where there is an unexpected challenge that requires our staff to be flexible with their hours. This could include an extension of their workday.
As well as the technical skills, experience, and attributes required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
1. Stay Curious: Being hungry to learn and grow, always asking the big questions.
2. Seek Clarity: Embracing complexity to create clarity and inspire action.
3. Own the Outcome: Being accountable for decisions and taking ownership of our choices.
4. Center on the Client: Relentlessly adding value for our customers.
5. Be a Challenger: Never complacent, always striving for continuous improvement.
6. Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
7. Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: This position can be located in the following area(s): Ireland HYBRID.
You can apply for this role through [methods to apply (e.g., Careers website link and/or Intranet site for internal candidates)].
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