Join Our Award-Winning Team
We are seeking a passionate and energetic individual with a guest-centric mindset to join our team as Assistant Guest Experience Manager at Adare Manor.
About Us
At Adare Manor, our vision is 'Beyond Everything' - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we have been named #1 Resort in Europe by Condé Nast Traveler for three consecutive years, awarded the prestigious Forbes Five-Star rating, and honored with Michelin's highest distinction-3 Keys.
Responsibilities
* Prior to arrival, assist guests with planning their itinerary ensuring all of their preferences are accurately noted and shared with the relevant teams.
* Inspect incoming VIG arrival rooms & suites, ensuring everything is in pristine condition and to the Adare Manor standards.
* Answer communications relating to incoming VIG guests via phone & email.
* Review guest history (if available) from previous visits and highlight any preferences and needs & ensure the requests are completed prior to their time in residence.
* SUPPORT THE GUEST EXPERIENCE EXECUTIVES & BUTLERS IN DELIVERING A BESPOKE SERVICE TO EACH OF OUR GUESTS DURING THEIR STAY.
* Plan & execute special events such as Christmas, Easter, Valentine's Day, 4th of July Celebrations & Halloween.
* Train, mentor and develop the Guest Experience Executives & Butlers and assist them in delivering BEYOND EVERYTHING experiences to our guests.
* Maintain an up-to-date archive of documents and preferences to enhance the guest's future visits.
Requirements
Experience in a 5-star/luxury property is essential.
What We Offer
We offer exceptional working environments, development opportunities that are beyond everything, state-of-the-art equipment as well as very competitive rates of pay & benefits.