At Frank Keane Holdings, we have been a leading force in the Irish motor industry since 1967, boasting extensive experience and operations across retail and distribution levels.
In light of significant expansion and increased volumes in our retail operations, particularly following the acquisition of Conlans BMW Naas & Limerick, we are seeking to grow our team.
Job Title: Part-Time Receptionist/Showroom Host at Conlans BMW Naas, Kildare
We are inviting applications for this role, which involves working 20 hours per week between Tues-Fri (8.30am - 6pm) and Saturday (10am - 4pm).
Your Responsibilities:
1. To provide an exceptionally high standard of customer service and ensure that the Frank Keane customer experience is outstanding and received by all customers who visit or come into contact with the group.
2. Greet customers and visitors promptly, efficiently, with warmth and professionalism, setting the tone for the entire showroom.
3. Reporting to the Marketing Manager, key tasks include:
o Welcoming customers and visitors with warmth, in a prompt, efficient and professional manner, providing hospitality as needed
o Retaining ownership of each customer until the Sales, Service, Parts or other departments have dealt with them
o Answering the main switchboard, routing calls, promptly relaying messages, and ensuring call answering coverage at all times
o Covering hours for the full-time Showroom Host/Receptionist on Mondays to Fridays when required
o Encouraging rapport building with customers who are waiting and ensuring they are not left unattended for long periods
4. (Becoming familiar with our product will help)
5. Accurately maintaining a daily enquiry log.
6. This involves completing an activity/enquiry log every day, confirming any/all calls, emails and customer visits to the showroom.
7. You will need to ensure that the Sales Department has relayed all/any relevant customer details and then finalize the report at the end of each day, to be handed to the Sales Manager
8. Ensuring the cafe area is clean and stocked at all times, as outlined by Company standards
9. Reporting issues affecting the smooth running of the Department to the attention of the Supervisor, Sales or Aftersales Manager
10. Administrative support including data entry, photocopying, compiling reports or information packages, booking couriers
Requirements:
* Premium retail customer service experience essential
* Flexible with working hours
* Professional telephone manner and a passion for service excellence
* Confident, cheerful and well presented
* Self-motivated, with the ability to prioritize and work in a structured and ordered manner
* Strong interpersonal, communication and presentation skills
* Ability to work under pressure with an enthusiastic approach
How to Apply:
Please submit your CV and a covering note stating why you believe you are the right person for this role.