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Shuppa: the shop in your pocket. At your door in minutes.
Overview
We are looking for a hands-on, reliable, and proactive individual who loves detail and is seeking a role that is challenging and offers rapid progression. As an Operations Shift Lead, you will oversee the operation of a micro-warehouse with responsibilities relating to all aspects that are required to ensure the site operations run smoothly, including team management, customer service, and inventory management.
The role is shift-based, working 41 hours per week across 5 days. A typical shift lasts 8 hours. Shift start times offered are 08:00 & 15:30.
The Operations Shift Lead reports to the Strategic Operations Manager.
* €31-33k salary, with equity options offered after 1 year of service
* 28 days paid holidays per year (including bank holidays)
* 20% discount on your shopping
* Opportunity to work directly with the founders
* Be part of a fast-growing company and a super-motivated team.
Key performance objectives:
Inbound Operations:
* Ensure 100% accuracy in receiving goods and timely storage of stock by overseeing inbound operations.
* Oversee inventory management to ensure 100% completion of scheduled cycle counting & stock adjustments to ensure stock accuracy.
* Manage the team to ensure 100% completion of all shift tasks and checklists (task assignment & completion).
Outbound Operations:
* Manage order fulfilment to ensure orders are picked, packed, and dispatched within 4 minutes.
* Ensure the on-shift rider team meets on-time targets by leading, motivating, and energising them.
* Handle emergencies; escalate where unable to resolve yourself.
* Ensure deliveries are made to customers within target SLAs.
Customer Service:
* Ensure customer service response time is less than 2 minutes with 100% first-call resolution.
Shift Management
* Ensure 100% compliance on safety protocols & waste management procedures.
* Supervise warehouse operations during shift
* Identify improvement opportunities for operations.
* Report daily and weekly operational performance to the Strategic Operations Manager.
About you
Leader:
* You have experience leading frontline teams and know how to hit targets even under pressure.
* You have a positive attitude and love helping people do their best.
* Grit: You’ve worked in fast-paced environments like Food, Retail, Hospitality, Warehousing, or similar.
* Owner mindset: You possess the confidence to take charge and lead shifts independently.
* Reliable:
* You're great at staying organised and solving problems on the go.
* You can follow processes and procedures accurately, every time.
* Adaptable: You can adapt well to change and handle uncertainty as we continue to grow quickly!
* You’re comfortable using technology and basic computer systems.
Key Skills That Make You a Top Applicant:
Reliability, Grit, Integrity, Leadership, Communication.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Retail
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