Posted: 29 January
Offer description
Job Title: Branch Senior Customer Experience Champion
About Us:
Our Focus:
About the Role:
Key Responsibilities:
1. Ensure Branch plans are coordinated and Branch activities are actioned.
2. Coach Branch Colleagues to ensure the key learnings of Blackbelt program are embedded, including; enhanced customer engagement and education of customers on all channels available to meet their needs.
3. Ensure the team fully understand their impact on compliance, and embed the term "right first time," recognising good compliant performance.
4. Lead by example.
5. Support in the day-to-day operation of customer service within the branch.
6. Provide an excellent level of customer service and advice our customers throughout their product/financial needs journey, further improving the customer experience with both over-the-phone and face-to-face interactions.
Essential Requirements:
* QFA or APA in Loans and Savings & Investments, with up-to-date CPD hours for the relevant CPD years.
* Actively engaged in Continuous Professional Development.
* Strong interpersonal and communication skills with a dedication to providing an outstanding customer experience.
* Have a significant level of proven sales, customer service or clerical experience in a regulatory compliant environment.
* Committed to and enjoys working in a sales environment.
