We are an inclusive, creative footwear and accessories brand powered by kindness. Our mission is to empower our talent to be confident and true to themselves, the London way.
Our Culture
London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years, our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature, representing the good energy and love we have for our community and the many ways we collectively express our individual style.
Our Values
* We Are One: For Love
* We Are One: For Diversity
* We Are One: For Change
* We Are One: For Equality
* We Are One: For Kindness
* We Are One: For Freedom
* We Are One: For Unity Against Racism
About This Role
Sales
This role is responsible for delivering budgeted sales and creating a customer-centric culture by constantly reviewing our service proposition to exceed customers' expectations as we strive to be the market leaders. Key responsibilities include:
1. Deliver budgeted sales.
2. Create a customer-centric culture by constantly reviewing our service proposition to exceed customers' expectations as we strive to be the market leaders.
3. Understand the importance of Host Store and other concession relationships, which is constantly maintained.
4. Take initiative and ownership to act instinctively to improve the business.
5. Invest time to review your brand performance to enhance your commercial decisions.
6. Contribute towards the development of the department in line with consumer demands and business opportunity.
7. Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours.
8. Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to.
Service
This role is responsible for creating a customer-centric environment across the business. Key responsibilities include:
1. Create a customer-centric environment across the business. Train, coach, and develop the team to forge new relationships with clients and maintain/develop existing ones.
2. Monitor test shops results, CRM, creating service action plans, and develop the team to consistently achieve Company standard.
3. Establish a client focus mind-set in-store to ensure the highest level of Client experience is met. Oversee the team to ensure that client relationships are maintained and Client books are managed.
People
This role is responsible for recruiting new team members in conjunction with GM, following Kurt Geiger Recruitment policy. Key responsibilities include:
1. Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy.
2. Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood by employees.
3. Invest time in the development of your team so that they are able to perform to their best ability.
4. Have positive relationships with co-workers and Group General Manager.
5. Create a positive and togetherness across all areas of the floor by championing this daily.
6. Communicate KPIs and manage on an ongoing basis, through performance review and demonstrate effective leadership.
Operations
This role is responsible for ensuring the smooth operation of the store. Key responsibilities include:
1. Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood by employees.
2. Take ownership of the daily hygiene ceremony and ensure it is being carried out.
3. Ensure the opening and closing standards are completed daily.
4. Have a full understanding of the operations and back-of-house standards (including stock room).
KPIs
This role is responsible for meeting key performance indicators (KPIs) to drive business success. Key responsibilities include:
1. Meet sales in line with Company target.
2. Achieve Host Store and Company Sales, Productivity target.
3. Achieve retention and labour turnover target.
4. Contribute to achieve payroll target.
5. Audit at +/- 0.3% or below.
6. Meet event targets (% sales revenue).
7. Meet and exceed the 10% target or above for client book sales.
Minimum Qualifications
This role requires a Senior Manager within a high-turnover business with:
* Experience of managing large teams.
* Prior history of P&L accountability and driving bottom-line contribution.
* Proven ability to drive performance through people.
* Excellent at building internal and external relationships.
* Background with a fashion-forward footwear, accessory, or fashion brand - luxury experience preferred.
* Representative of our luxury/fashion forward brand in every way.
Benefits
This role offers:
* Competitive basic salary.
* Gorgeous shoes each season.
* Amazing employee discounts.