Customer Operations Specialist
As a Customer Operations Specialist in our Credit Support Unit, you'll play a vital role in assisting customers who are experiencing financial difficulties.
Key Responsibilities:
* Act as the first point of contact for customers in or approaching financial difficulty, providing effective support by phone.
* Contact customers regarding account arrears and work to identify the most appropriate solutions tailored to their needs.
* Maintain up-to-date customer records in compliance with CCMA and CPC regulations.
* Respond promptly and effectively to customer queries related to their accounts.
Requirements:
* Minimum 12 months experience in a customer-facing role, with a proven track record of delivering outstanding service.
* Proven track record of delivering strong results against agreed targets.
* A passion for engaging with customers and delivering solutions with integrity.
* Consistently provide the highest quality customer engagements, meeting and often exceeding customer expectations and acting with total integrity.
* A commitment to becoming fully accredited with minimum requirement of successfully attaining APA Loans (Loans & Regulations) within probationary period together with working towards achievement of full QFA status.
Why Work for AIB:
We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.
Key Benefits:
* Market-leading Pension Scheme
* Healthcare Scheme
* Variable Pay
* Employee Assistance Programme
* Family leave options
* Two volunteer days per year
Equal Opportunities Employer:
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity.