Job Title: Asset Protection Specialist
About Us: The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong.
About the Role: This role will be part of the management team and supports them to drive the store's performance especially relating to Shrinkage. The role also reports into the Asset Protection Manager. Furthermore, the role represents the Disney brand and ensures that Guests have magnificent experiences throughout the Store in a safe and secure environment.
Responsibilities:
1. Supervise entry/exit points, patrol the store, monitor 'Hot Spot' areas with a history of theft, acting as a deterrent, whilst alert to any threat to Guests, Cast Members, or the store.
2. Ensure radios, CCTV, and EAS equipment are used appropriately, with daily checks actioned to ensure good working order.
3. Conduct searches of bags, pockets, and lockers in a professional manner with employees' knowledge to meet The Disney Store SOP.
4. Record and sign off all staff and visitor searches by all parties.
5. Identify any issues ensuring a safe working environment to prevent injury to self, colleagues, and Guests throughout all areas.
6. Supervise Fire exits and corridors to ensure these are always kept clear.
7. Initiate evacuation and power loss procedures; complete and document regular tests with the store manager.
8. Attend court on behalf of the company as required.
Results:
1. Achieve shrinkage financial aims, as agreed, through appropriate actions, controls, and use of Guest service behaviors.
2. Reduce cash variances and mitigate the opportunity for fraud or theft.
3. Monitor weekly store shrinkage performance and inventory adjustments (MOS) to highlight areas of loss and propose remedial action. Complete cycle counts accurately and maintain inventory integrity as directed by the Inventory Management team.
4. Communicate effectively and professionally with both Police.
Supporting Responsibilities:
1. Complete visitors book and ensure badges are worn by all visitors; supervise the issuing of locker keys and access fobs.
2. Liaise with Store Manager in the investigation of identified cash variances and ensure all MOS adjustments are appropriately investigated.
3. Assist in ensuring that delivery/collection manifests are checked and in order.
4. Assist Store Manager with induction training of all new employees in all areas relevant to Loss Prevention.
5. Deliver targeted training and mentor sessions with employees to raise awareness and solve the root causes of shrinkage within the store.
6. Deliver awareness of