Ergo are seeking an L3 IT Engineer for a permanent role in Dublin. As an L3 IT Engineer, you will work with some of Ireland's top IT professionals supporting major Enterprise clients and well-known brands using a deep technical stack which includes M365, VMware, Azure, and VDI solutions.
Working with an Azure Expert MSP renowned for our best-in-class Educational Assistance Program, you will have ample opportunity to develop your skills and career at a 5-time winner of Microsoft Country Partner of the Year.
In addition to a competitive salary, this role includes the following:
* Pension
* Educational Assistance through Ergo Academy (cash bonus up to €1000 for exams passed)
* Health Insurance
* Flexible work options
What will you do…
* Provide Level 3 IT support to local users.
* Install, configure, and troubleshoot IT-related software and hardware.
* Perform routine day-to-day system security checks and backups and produce status reports.
* Work with other technical staff to ensure connectivity and compatibility between systems.
* Collaborate with vendors/partners to resolve complex network problems.
* Provide extended on-site support to varied customers as required.
* Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly, professionally, and satisfactorily concluded.
* Ensure strict adherence to SLA when dealing with customer tickets/calls.
* Develop and maintain an in-depth technical knowledge of Ergo products, services, and solutions with a view to specialisation in one or more technologies.
* Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.
* Provide technical training to customers when a new user or system is implemented and requested.
Experience in some/all of the following is required…
* Management of M365 (supporting Teams, Exchange, One Drive, etc.)
* Management of MFA
* Supporting and setting up Mobile Devices (MDM)
* Good understanding and working knowledge of Microsoft Active Directory, Domain Controllers, group policies, DNS
* Good understanding of backup and restoration methods
* Windows 10 configuration, operation, and management
* Windows Server 2012/2016/2019 administration and maintenance
* Virtualisation (VMWare or Hyper-V)
* Citrix Support or Administration
* Professional certifications an advantage
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