Operations Administrator
A highly organized and customer-focused administrator with a passion for efficiency is required to join our dynamic team. This role involves managing workflows, ensuring customer satisfaction, and adhering to company standards.
About the Role:
* Manage key processes and ensure smooth operations.
* Monitor and process workflows through designated platforms, meeting Service Level Agreements (SLAs).
* Organize and authorize necessary actions within established guidelines and budgets.
* Maintain accurate and up-to-date records.
* Serve as a key point of contact for customers and stakeholders, providing exceptional service.
* Communicate effectively with all parties to ensure timely resolution.
Key Responsibilities:
1. Workflow Management: Manage key processes and ensure smooth operations.
2. Process Monitoring: Monitor and process workflows through designated platforms, meeting Service Level Agreements (SLAs).
3. Action Organization: Organize and authorize necessary actions within established guidelines and budgets.
4. Record Maintenance: Maintain accurate and up-to-date records.
5. Customer Service: Serve as a key point of contact for customers and stakeholders, providing exceptional service.
Requirements:
* Customer Focus: A confident and customer-centric approach.
* Teamwork: Ability to work independently and as part of a team.
* Adaptability: Proactive and adaptable, comfortable in a fast-changing environment.
* Organizational Skills: Exceptional organizational skills and attention to detail.
* Technical Skills: Strong working knowledge of MS Office, especially Excel.