Job Title: Change Manager
Summary
A change manager with experience in leading strategic change management activities and providing change management services across a program or programs of medium to high complexity.
Key Responsibilities
* Be the owner of the impact of Business Change on BAU activities in Wexford and Blackrock.
* Carry out Stakeholder Impact Analysis at the outset of projects and update same as required throughout the lifecycle of a project.
* Define the Target Operating Model (TOM) for the change along with the Business Owner and other Senior Stakeholders.
* Understand the impact of the TOM on all business areas and create appropriate Business Readiness Plans to support the move from current Operating Model to Target Operating Model.
* Carry out Training Needs Assessment and Create Training Plans for the impacted teams.
* Help to define the higher level To-Be Processes with the Business Stakeholders, Business Analysts, and Enterprise Architect.
* Ensure that detailed to-be processes, standard operating procedures, workaround guidance, and call scripts are ready and signed-off.
* Conduct Change Impact Assessments to identify risks and resistance points.
* Own the Business Readiness Sign-Off process with the Impacted Teams.
* Create a Comms Plan to ensure the change is communicated regularly and understood by all resources on the impacted teams.
* Own the coordination of business resourcing where business resourcing is required to perform activities to support project needs.
* Ensure UAT is appropriately resourced, carried out on time, is appropriate and sufficiently detailed and is signed-off on time.
* Owns Business Implementation Planning / Service Introduction for Business Change including new BAU supporting processes.
* Identify and implement engagement actions to minimize resistance and maximize buy-in to key strategic change activities.
Requirements
* Preferential: Bachelors degree (or equivalent) and 7 or more years of experience in related field.
* Certification in change management from a recognized professional organisation.
* Project Management Professional (PMP) certification or equivalent ZPMF Professional certificate or equivalent Zurich Lean Yellow Belt certification or equivalent.
About Us
Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand - with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk.