Resourcing Manager (BBBH2866) Dublin, Republic of Ireland
Overview of Role
This role is responsible for leading the ITR recruitment team as well as Account management responsibility for a small number of accounts.
The Resourcing Manager will provide leadership and co-ordination of our IT Resourcing recruiter & admin teams, in order to achieve our aligned business goals. This role will be responsible for developing a supportive and engaging working environment which will enable the team to deliver strong performance and achieve set targets. The Resourcing Manager will lead a team that is capable of delivering in line with projected growth whilst also ensuring an acceptable return to the business.
In parallel, the Resourcing Manager will have responsibility for a number of Accounts and will manage the day-to-day operation of those accounts to achieve agreed annual KPI targets. This position needs to be a strong advocate for best-in-class methods & procedures, driving the necessary culture of excellence across both aspects of the role.
Key Role Responsibilities
Team Management & Development
* Lead and manage a team of talent acquisition professionals, setting clear goals and expectations and development plans to ensure the team is high-performing and engaged.
Operational Management
* Manage all aspects of daily operations including client relationships, workflows, work allocation, candidate pipelines and SLAs. Ensure high standards of service delivery and operational efficiency.
* Ensure compliance with relevant regulations, industry standards, and best practices. Identify potential risks and develop mitigation strategies to safeguard the Company’s interests.
* Ensure that customer expectations are being met, consistently and professionally, in accordance with agreed SLA’s and that the team are always providing quality customer care.
* Partner with internal hiring managers to understand their hiring needs and to ensure delivery of all resourcing requirements.
* Responsibility for the design and implementation of standard operating procedures within the division.
Strategic Planning
* Develop and execute comprehensive recruitment strategies to attract a diverse pool of qualified candidates.
* Develop marketing initiatives and events to support the resourcing effort in conjunction with the marketing department.
* Identify and nurture new opportunities within our client base and internally within Ergo.
Client Relationship Management/Account Management
* Establish strong business relationships with our Clients.
* Manage and review vendors to optimise the delivery, quality and cost effectiveness of vendor services.
* Ensure the best use of resourcing platforms and licences, manage renewals and QBR’s.
Budget & Reporting
* Devise the annual resourcing budget and manage to this, tracking costs, commissions and other expenses.
* Develop and maintain recruitment metrics and reports to track progress and identify areas for improvement.
Education, Qualifications and Skills
* 5 years successful track record in an IT recruitment capacity with at least 2 years at Manager level.
* Proven ability to deliver results and meet targets.
* Experience in an agency/consultancy environment required.
* People management experience and expertise essential.
* Experience in strategic planning & execution.
* Experience with negotiation, conflict management and change management.
* Strong knowledge of social media tools and best practice approaches, and e-recruitment tools and systems.
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