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Customer Service Representative (ACDR)
Client:
Rapport Guest Services
Location:
Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
dec23598e353
Job Views:
112
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Role Responsibility
Within this role you will be:
1. Acting as the main point of contact welcoming internal and external guests. Providing support for meetings & events.
2. Proactively deal with any enquiries, in person, via the phone or email in a timely and professional manner.
3. First line support for any IT and AV requirements within the client environment.
4. Continually develop client knowledge and awareness of your clients and their guests.
5. Maintain the necessary awareness of building operations & facilities to advise employees, guests and contractors.
6. Check that adequate supplies of stationery are available, monitor stationery supplies, requesting new stocks.
The Ideal Candidate
The ideal candidate will have/be:
1. A minimum of one year's experience in a guest/client facing customer service environment. Ideally corporate or 4/5 star hotel.
2. A highly organised individual with a can do attitude and passion for excellent customer service.
3. A candidate who is happy working in a fast-paced environment with a varied workload with swift changes in the day-to-day operations.
4. Strong communication skills and a good command of the English language, both verbal and written.
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