Project Management Responsibilities:
- Responsible for all aspects of the customer project over the entire project life cycle (initiate, plan, execute, control, close).
- Manage customer project from original concept to final implementation and support/maintenance.
- Provide technical/functional analysis in identifying, evaluating, and developing systems and procedures that meet user requirements.
- Understand, capture, and communicate business requirements to Customers, Development team, Test team, and Support team.
- Participate in solution discussions with the customer and internally – evaluate and propose solution approaches. Ensure that all solutions are fit for use (internal and external needs).
- Develop comprehensive project plans that merge customer requirements and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
- Monitor project progress continuously and provide regular internal and external updates (depending on the project need).
- Communicate proactively with all involved personnel (internal and external) to identify problems, create solutions, and implement efficiency improvements.
Be the Main Point of Contact for Customers:
- Provide status overview.
- Take ownership of critical issues.
- Manage all customer UAT sessions.
- Support business change process.
- Support continuous improvements (internal and external requests).
- Work closely with solution architects to ensure decisions/implementations meet business/customer needs.
- Work with the test team to define acceptance criteria.
Integrations:
- Understand existing integrations.
- Participate in the solution design with customers.
- Work with the architecture/development team(s) to implement required integrations with 3rd party systems.
Essential and Desirable Skills:
- Ability to work well as part of a team.
- Self-motivated with a positive and flexible attitude.
- Ability to set and work to strict project deadlines.
- Knowledge of MS SQL, JIRA, Development Lifecycles preferable.
Educational Requirements:
- 3rd level qualification in Computer Science or related discipline.