Role and Responsibilities
A local account manager is required to join a global supply chain management logistics company based in Co. Dublin.
Main Responsibilities:
* Understand customers' business and strategy, as well as our role with the customer.
* Foster strong relationships at all levels beyond the main point of contact.
* Communicate service issues to Department Managers/Supervisors.
* Maintain action items lists and update weekly for follow-up items.
* IDentify opportunities and grow business from existing house accounts.
* Make 10 calls per week.
* Preliminary schedule due by Monday afternoon.
* Assist with collections when needed.
* Manage client profiles, separated out by location.
* Buil territory maps showing number of accounts located in each city (update monthly).
* Team sell input & management for significant calls.
* Fluent in EI systems and demos to provide technical updates to LAM accounts.
* Involv sales and operations at appropriate times.
* Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
Requirements:
* 3rd level degree or equivalent business qualifications.
* Minimum two years similar industry experience.
* Ability to create/write customer requirements clearly for use by other employees.
* Knowledge of required operating systems as well PC skills including word processing.
* Demonstrated customer service skills and proven interpersonal skills.
* Level one Account Management certification.
* Level one Sales certification.