Job Description
We are seeking a hands-on, reliable, and proactive individual who excels in detail-oriented roles and seeks challenging opportunities with rapid progression.
About the Role
The Operations Shift Lead will oversee the operation of a micro-warehouse, responsible for ensuring site operations run smoothly across all aspects, including team management, customer service, and inventory management.
Key Responsibilities
* Inbound Operations: Guarantee 100% accuracy in receiving goods and timely storage of stock by overseeing inbound operations.
* Oversee inventory management to ensure 100% completion of scheduled cycle counting & stock adjustments to guarantee stock accuracy.
* Manage the team to ensure 100% completion of all shift tasks and checklists (task assignment & completion).
* Outbound Operations: Manage order fulfilment to ensure orders are picked, packed, and dispatched within 4 minutes.
* Ensure the on-shift rider team meets on-time targets by leading, motivating, and energizing them.
* Handle emergencies; escalate where unable to resolve yourself.
* Ensure deliveries are made to customers within target SLAs.
* Customer Service: Ensure customer service response time is less than 2 minutes with 100% first-call resolution.
* Shift Management: Ensure 100% compliance on safety protocols & waste management procedures.
* Supervise warehouse operations during shift.
* Identify improvement opportunities for operations.
* Conduct shift handover meetings.
* Report daily and weekly operational performance to the Strategic Operations Manager.
About You
* Leader: You have experience leading frontline teams and know how to hit targets even under pressure.
* You have a positive attitude and love helping people do their best.
* Grit: You've worked in fast-paced environments like Food, Retail, Hospitality, Warehousing, or similar.
* Owner mindset: You possess the confidence to take charge and lead shifts independently.
* Reliable: You're great at staying organised and solving problems on the go.
* You can follow processes and procedures accurately, every time.
* Adaptable: You can adapt well to change and handle uncertainty as we continue to grow quickly.
* Great Communicator: You're comfortable using technology and basic computer systems.
* Fluent English speaker
Benefits
* €32-33k salary
* Equity options offered after 1 year of service
* 28 days paid holidays per year (including bank holidays)
* 20% discount on your shopping
* Opportunity to work directly with the founders
* Be part of a fast-growing company and a super-motivated team.
Skills
* Reliability
* Grit
* Integrity
* Leadership
* Communication