System Control - Backup & System Administrator
Dedicated to ensuring day-to-day operations run smoothly, our clients focus on core business activities, leaving IT, networks, systems, and cybersecurity to us. We manage all IT requirements, guaranteeing data and system protection.
We are expanding our System Control team at Nostra, a rapidly growing company with offices in Dublin, Galway, and Cork.
Responsibilities:
* Manage backup and recovery software and methodologies.
* Install and configure backup technologies.
* Work with Windows Server & Hyper-V environments.
* Manage escalations between customers & vendors.
* Provide high-quality service support and customer service to our customers.
* Develop solutions and workarounds for incidents and problems.
* Collect accurate information for timely escalation.
* Maintain logs of all work performed and processed.
* Occasional onsite work required for installing backup appliances or assisting with customer disaster recovery testing.
* Exhibit excellent knowledge of Windows Server & Hyper-V environments.
* Experience with Azure and basic understanding of VMware.
* Veeam Backup and Replication experience is essential.
* Experience with Datto SIRIS BCDR, Datto DEBDR, Datto DBMA, Datto SaaS Protection is an advantage.
* Experience with ASR, MABS is an advantage.
* Document a customer's backup schema.
* Familiarity with RMM technologies and decent experience with at least one notable vendor.
* Considerable experience with 2 or more of the following backup vendors: StorageCraft, Datto BCDR, and N-Able.
* Excellent understanding of backup technologies, types, DR, RPO, RTO, etc.
* Basic networking knowledge.
* Understanding of NTFS permissions.
* Understanding of Windows updates and patching policies.
* Experience with a PSA, ticket logging, time keeping, escalation procedures, etc.
* Experience with scripting and PowerShell is an advantage.
Requirements:
* 5+ years of system administration work experience.
* A full clean driving license.
* A 3rd level IT qualification or equivalent industry certification.
* MS Server 2012, 2016, 2019 experience.
* Good RMM experience, including patch management.
* Excellent backup technology experience and exposure.
* Veeam, Datto, and StorageCraft certifications are a significant advantage.
* Experience working for an MSP is an advantage.
* Flexibility is required in terms of working hours and days to support business requirements. Out-of-hours work is required from time to time in the administration of key IT services.
Tech Stack:
We work with Office 365 (Exchange Online, SharePoint, Teams), Azure, Backup, DR, AVD, Intune, SonicWALL, Cisco, firewalls, access points, Aruba (gateways, switches, access points, central), Datto (Backup, DR, Access Points), Unifi (access points, switches), HP, Dell.
Nostra values its people and is a passionate team committed to excellence. Our values include trust, accountability, expertise, people, integrity, and empathy, which form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.