Customer Service- Returns Agent
Customer Service- Returns AgentBewerben locations Dublin time type Vollzeit posted on Vor 17 Tagen ausgeschrieben job requisition id JR101721
Benefits: Competitive SalaryStarting 29 holidays (including bank holidays), increasing with length of serviceMonthly uncapped commissionMedical refund schemeEnhanced statutory sick pay1.5% employer matched Pension schemeEnhanced Maternity and Paternity benefitsAccess to Hubex benefits and discounts platformLife Assurance x2 basic salaryEmployee Assistance ProgrammeOpportunities for career advancement and professional developmentVoluntary flu vaccination voucherBike to Work SchemeKey Responsibilities: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.Ensure all administration is completed accurately according to operating procedures.Process all workshop vehicles according to operating procedures.Ensuring cars that are due service or repair are sent aside for maintenance.Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.Communicate regularly with our damages department with any queries related to new damage found.Adhere to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.Ad hoc duties in line with business needs.Your Skills: Full clean B driving licence held for a minimum of 2 years essential.Excellent communication and face to face interpersonal skills.Ability to work as part of a team in a fast-paced environment.Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.Car rental/sales experience is desirable but not essential (training will be provided).Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions.
Everyone counts at Europcar.
We are now building our operations for growth over the coming year.
As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success.
Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.
Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons.
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