Customer Onboarding & Success Team Leader
Customer Onboarding & Success Team Leader
Global Outsourcing Leader | Dublin Office
Attractive Salary + Commission + Healthcare + Hybrid Working
Our client, a Global Outsourcing leader, is seeking to add a Customer Onboarding & Success Team Leader to their talented Customer Management team in Dublin, working in a hybrid model.
Are you a dynamic leader with a passion for customer success and the hospitality industry?
We’re looking for a Customer Onboarding & Success Team Leader to manage and inspire a high-performing team of customer-focused professionals.
Your Role:
1. Lead, coach, and mentor a team to achieve KPIs and performance targets.
2. Create systems and processes to drive efficiency and success.
3. Build a culture of teamwork, focus, and outstanding results.
4. Collaborate with clients to align strategies and meet expectations.
5. Analyse data to identify growth opportunities and implement improvements.
6. Recruit and onboard new talent as required.
Your Skills:
1. 4+ years’ experience in customer success, account management, or sales.
2. 1+ years’ experience in a leadership, coaching, or training role.
3. Proficiency in CRM systems and data-driven decision-making.
4. Excellent communication and organisational skills.
5. Fluency in English (French, Italian, or Spanish is a bonus).
What’s in it for you:
1. Performance based commission structure.
2. Private healthcare and many other benefits.
Should this position be of interest to you please forward your CV to Marty Caskey at Abrivia. All applications will remain in strict confidence.
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