I'm recruiting for a fluent French speaker to work as an IT Remote Support Specialist for a leading provider of enterprise resourcing planning (ERP) solutions based in Dublin.
Your Mission
Your mission will be to answer inbound calls and respond to their clients incidents and service requests so that they can operate effectively and efficiently
Everyday you will...
1. Call handling for the inbound IT support hotline
2. Fully qualifying and processing incoming IT support tickets in adherence to the agreed service, quality, and client satisfaction levels
3. Applying solutions, workarounds, patches and fixes
4. Effective dispatch to the correct organisation and resolver group
5. Ensuring compliance with all security and data protection standards, policies and processes
To thrive in this role, you need...
6. to be confidently fluent in both English and French (C2 or Native)
7. a Third Level Qualification – Certificate, Diploma or Degree in an IT related discipline
8. excellent customer service skills
9. to have attention to detail with the ability to multi-task
10. team player spirit
11. Desired skills (not required)...ITIL process knowledge would be beneficialexperience with using monitoring tools for incoming tickets
Terms & Package
12. Salary: up to €29, per annum
13. Location: Dublin, Ireland
14. Permanent Contract, Full-time
15. Hours: Monday - Friday, 8am - 4pm Flexibility to change shift to ensure the best coverage for serviceAvailability for working some Public Holidays if required
16. Benefits: Medical, Health & Life Insurance, Eye tests, Pension Scheme, Income Protection, Increasing Holiday entitlement
For further info, apply now for a confidential and professional career consulting service (free of charge). I will provide recruitment support such as your CV revision and interview coaching to find the ideal job for you.
About Cpl Global Talent
Cpl Global Talent is a specialised language recruitment division within Cpl Recruitment Ireland. We are a team of multilingual sourcing specialists with over 15 years of experience in recruiting for roles with language requirements. We work across multiple industries, in 52 different markets and our recruiters have a deep cultural understanding of each candidate and client's individual needs.