About Our Client
Our client is a professional IT support provider for Small to Medium-sized Enterprises (SMEs). They have established a reputation for delivering exceptional reliability based on their expertise, customer commitment, and in-depth understanding of their customers' needs.
Job Opportunity
We are seeking an experienced IT Support Engineer with a proven track record of handling on-site installations to join our client's team. This role offers excellent career progression prospects and access to comprehensive training.
Key Responsibilities
As an IT Field Engineer, you will be responsible for:
* On-site installation, configuration, and maintenance of client hardware, including Windows Servers, computers, laptops, and printers.
* Installation, configuration, and maintenance of client software, such as MS 365 and Azure, Virtual environments, Hyper V, VMWare, Veeam, communication equipment, including switches, routers, firewalls, and mobile devices.
Duties and Expectations
In addition to the above responsibilities, your duties will include:
* Problem solving and troubleshooting issues on-site and remotely.
* Customer account management.
* Training and transferring knowledge to clients.
* Managing and communicating with third-party vendors.
Requirements
To be considered for this role, you must have:
* Experience in an IT support or field engineer role, dealing with on-site installations, configurations, and maintenance of client hardware.
* Sound knowledge of MS 365, Azure, and AD.
* Server installation/migration and administration experience, including Virtual environments (Hyper V, VMWare, Veeam).
* Knowledge of firewalls, routers, switches, and remote access servers.
* A full driving license.
Essential Skills
You must possess excellent interpersonal and communication skills, both written and verbal. Strong problem-solving, troubleshooting skills, and documentation are also essential. A degree in Computer Science or another technically related subject is required.