About Turas Nua
Turas Nua is a social enterprise that delivers employability services in Ireland. Our mission is to support people who are unemployed or employed part-time on low earnings by providing intensive, targeted and personalised employment support services.
Job Description:
We are looking for a dynamic and adaptable Caseworker to join our team. As a Caseworker, you will work with clients referred by the Department of Social Protection to help them gain sustainable employment. Your primary responsibility will be to manage a caseload of clients, coordinating internal support specialists and external organisations to provide a planned support service.
You will also provide individual advice and support to each client to guide their progress towards employment. This requires a high level of understanding, patience and empathy, as well as strong case management capabilities including decision-making skills, relationship skills and problem-solving skills.
Key Responsibilities:
* Develop and manage a robust case management plan for each client.
* Use industry-leading assessment technology to identify clients' goals, ambitions and barriers to employment.
* Provide coaching and mentoring to clients, including job search support when they are ready.
* Identify and recommend training solutions to meet clients' learning needs.
* Maintain strong knowledge of the local labour market and arrange daily schedules with clients and other service providers.
Requirements:
* Leaving Certificate or equivalent.
* Minimum of three years experience in a customer-focused environment.
* Strong IT skills and experience with Microsoft office and CRM systems.
* Comfortable with remote working technology.
* Excellent administrative and time management skills.