We are Ireland's largest retailer, providing fashion, homewares and food for our customers across 134 stores in Ireland, Northern Ireland and Spain, as well as a growing online store.
Our guiding principle is to deliver excellent quality products at competitive prices, and we continuously develop our product ranges.
Grocery Department Manager Job Description
The Grocery Department Manager is responsible for their department, ensuring exceptional customer care and operational standards to maximise sales and profitability while maintaining costs.
This involves inspiring team performance through coaching to deliver outstanding results and customer service.
Main Responsibilities:
* To deliver the budgeted KPI plan for the department and any subsequent forecasts.
* To deliver Dunnes Stores principles of operations and customer service.
* Lead the team to deliver the agreed business strategy, in a manner appropriate to the Brand.
* Ensuring all relevant trading safety and legal policies are in place and adhered to.
* Maximising sales through analysing sales data, department trading patterns and pre-empting customer needs and demands.
* Maintaining stock accuracy and ensuring the department has the right choice and levels of product to drive sales, in conjunction with senior management.
* Demonstrating how to deliver excellent customer service, ensuring the "Dunnes Stores Experience" customer service programme is delivered.
* Monitoring and addressing variations to the cost base of the department on a week-to-week basis.
* Continuously seeking innovative ideas inside and outside the business.
* Implementing the department brand standards, ensuring they are achieved through regular monitoring within the agreed operating framework.
* Ensuring the Department complies with layouts and adjacencies.
* Training the team in line with the brand training programme.
* Coching the team to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene and most importantly customer service.
* Implementing process and business changes as per the business requirement and on time.
* Providing feedback to senior managers on performance, key customer service developments and operational issues.
Requirements:
* Good communication, coaching and leadership skills.
* Organisational and time management skills.
* A commercial mind-set and appropriate product knowledge.
* Problem solving & decision making.
* Department or team leader level experience in a fast-paced retail environment & customer-focused business (preferable but not essential).
The estimated salary for this role is around €60,000 - €80,000 per annum, depending on experience and qualifications.