Job Title: Front Office Assistant
Responsibilities:
* To greet guests in accordance with training and allocate rooms according to laid-down procedures.
* Maintain the highest level of personal and work cleanliness and hygiene.
* Adhere to the company's Code of Conduct.
* Ensure compliance with company regulations regarding fire, health, safety, hygiene, customer care, and security.
Main Duties:
* To arrive promptly on duty as scheduled in a full, clean, and presentable uniform at all times.
* Check and ensure the correctness of all reception floats.
* Ensure work areas are kept clean, safe, and tidy at all times.
* Receive and register guests on arrival, using their names at all times.
Additional Responsibilities:
* To be thoroughly familiar with all company selling procedures and promotions.
* To be aware of hotel room availability and rates at all times.
* To offer and cater to additional guest requirements such as dinner reservations, porters, and information services.
* To maintain and monitor management accounts.
* To communicate with colleagues and guests professionally.
* To provide the highest level of customer service consistently.
* To take reservations and respond to guests in a timely and professional manner.
Special Requirements:
* To conduct regular security checks throughout the day and report any issues to management.
* To report any maintenance issues immediately to management.
* To correctly take messages for guests/staff and ensure relevant people receive any messages immediately.
* To deal with any guest requests/queries in a polite and attentive manner and report/logging any problems to the Duty Manager.
Cash Handling:
* To balance telephone, lounge, restaurant, bars, and reception cash at the end of each shift.
Trainging and Communication:
* All staff are required to make themselves available for training and communication meetings.