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Main Responsibilities
The Sales Performance Coach is responsible for improving the performance of sales agents by providing targeted coaching, training, and strategic support. This role will focus on enhancing agents' ability to overcome objections, successfully upsell, upgrade, and cross-sell, ultimately increasing revenue and AOV.
* Conduct regular one-on-one and group coaching sessions to improve sales skills.
* Develop training materials and strategies for overcoming objections, upselling, and cross-selling.
* Provide real-time feedback and role-playing exercises to reinforce best practices.
* Monitor key sales metrics, identifying areas for improvement.
* Collaborate with team leaders to create personalized coaching plans.
* Identify trends in customer objections and develop effective counter-strategies.
* Provide escalation support for high-value sales opportunities.
* Stay up to date with industry best practices and sales techniques.
* Suggest process improvements to enhance team efficiency and effectiveness.
* Work closely with team leaders to align coaching initiatives with company goals.
* Provide feedback and reports to leadership on agent performance and training effectiveness.
Required Qualifications
* Proven experience in sales coaching, sales training, or a similar role.
* Familiarity with American culture or experience working with that demographic.
* Strong background in sales, preferably in supplements or e-commerce.
* Excellent communication and motivational skills.
* Ability to analyze performance data and develop actionable insights.
* Experience with CRM and sales tracking tools is a plus.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Consulting, Information Technology, and Sales
Industries
Technology, Information and Internet
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