Are you a passionate spa professional ready to take your career to the next level? We have a fantastic opportunity for an Assistant Spa Manager to join our prestigious team at The Maryborough Spa. We are looking for someone who thrives in a fast-paced environment, has a keen eye for detail, and is committed to delivering exceptional guest experiences. If you're ready to take on a leadership role and drive both team performance and revenue growth, this is the perfect role for you!Key Responsibilities:Leadership: Oversee spa operations in the absence of the Spa Manager and support the team to deliver 5-star service. Assist the Spa Manager in always ensuring seamless service delivery and the smooth running of the facility.Team Development: Lead, mentor, and motivate a team of talented spa professionals. Take charge of training new team members and delivering ongoing development. You’ll be instrumental in fostering a culture of excellence and continuous learning.Sales & Targets: Drive retail sales, treatment bookings, and spa revenue to meet and exceed targets.Reception Desk: Oversee the smooth running of the reception area, ensuring all bookings, enquiries, and guest needs are handled efficiently and professionally. Manage front-of-house operations, ensuring a welcoming atmosphere.Guest Experience: Ensure every guest enjoys a luxury, 5-star spa experience from start to finish. Lead by example in delivering treatments and managing guest interactions, making sure they leave feeling rejuvenated and valued.Operational Support: Help with rostering, inventory management, and health & safety compliance. Maintain high standards of hygiene and cleanliness throughout the spa.Qualifications & Experience:5+ years in a spa environment, or similar, with 2 years in a supervisory role.CIBTAC/CIDESCO/ITEC qualification in facial and body treatments.Proven ability to drive sales and meet targets.Experience in delivering 5-star service and managing a busy reception desk.ESPA training is a plus but not essential.Proficiency in Journey Software is an advantage but not essential.Available to work full-time, including weekends and holidays.Benefits:Competitive salary.Staff discounts.Free parking.Upskilling opportunities, including the ESPA Train the Trainer program.A supportive and collaborative team environment.How to Apply:If you’re passionate about spa management and ready to take on this exciting opportunity, we want to hear from you! Apply today with your CV and cover letter to (contact details) or click "Apply Now."Join The Maryborough Spa and elevate your career with us!
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