Job Description:
We are seeking a skilled Service & Sales Advisor to join our team in Nenagh, Co Tipperary. This is an office-based role that requires excellent customer service skills and the ability to work effectively as part of a team.
Key Responsibilities:
* Provide expert guidance and support to customers on sales and service-related queries.
* Identify and execute opportunities to enhance the customer experience and drive business growth.
* Champion digital enablement and encourage customers to embrace digital banking solutions.
* Collaborate across teams to achieve shared objectives and contribute to AIB's success.
* Resolve customer issues efficiently across multiple channels.
Requirements:
* A proven ability to build strong customer relationships and represent AIB with expertise and confidence.
* A passion for delivering exceptional customer service and finding innovative ways to enhance the customer experience.
* Strong teamwork skills and the ability to work collaboratively across the organization.
* Excellent problem-solving abilities and the capability to respond to customer inquiries across multiple channels.
* APA/QFA qualification is desirable.
Benefits:
* Market leading Pension Scheme
* Healthcare Scheme
* Variable Pay
* Employee Assistance Programme
* Family leave options
* Two volunteer days per year
Why Work for AIB:
We offer a range of benefits and a hybrid working model that enables our people to balance their time between working from home and their designated office.
Capabilities:
* Customer First: Building strong customer relationships and delivering customer centric solutions.
* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
* Ensures Accountability: Holding self and others accountable to meet commitments.
* Eliminated Complexity: Identifies and creates clear, effective and efficient processes.
* Customer Service Excellence: Responds to customers' questions through multiple channels and provides tailored financial solutions.