We are seeking an experienced Systems Engineer to join our team in Galway and contribute to our Contact Centre platform.
Key Responsibilities
You will lead technology solutions to deliver business value, collaborating with an autonomous team to own all aspects of delivery. This includes coding, quality assurance, DevSecOps, and helping to transform the devops, provisioning, testing, and operational capabilities of the platform. You will also simplify complex processes through consistency, refactoring, and repeatability, grow an agile development culture, and promote industry standard methodologies.
Additionally, you will guide and oversee the implementation of high-level and low-level designs, improve monitoring and operational stability practices, and consult on routing issues, coordinate trouble reports, and follow through to resolution using applicable logging and monitoring tools.
Requirements
* Extensive voice/digital routing experience
* Nice to have: experience using Genesys composer, Amazon Connect, or similar tools (e.g., Avaya Aura Oceania) to create and maintain complex routing strategies
* Strong organisational skills
* Excellent communication and problem-solving abilities
* Proficiency with Agile (Scrum, Kanban) delivery and software design
* Understanding of enterprise-scale platform architecture and high availability considerations
* Familiarity with Docker and container-based development and deployment practices, as well as CI/CD pipelines
* Proficiency managing, configuring, and tuning Linux operating systems
* Demonstrate ability to effectively interact with all levels of management/personnel
* Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
Key Skills for Success
* Ownership: Take personal accountability and deliver strong results
* Collaboration: Thrive in a team-oriented, fast-paced environment
* Clean and testable code: Lead by example for less experienced engineers
* Continuous improvement: Question the status quo and seek ways to improve productivity
* Automation mindset: Embrace automation for high-quality software delivery