KEY DUTIES AND ACTIVITIES:
Ensure the efficient running and cleanliness of the hotels grounds and car parks
Helping the guests with Parking and directions
Anticipate car park use based on business levels and contingency planning
When the carpark is full, organize alternative carparking arrangements as required
Identifying non hotel guests parking at The Kingsley and general monitoring of parking areas
Ensuring bike shed is used by staff as appropriate.
Welcome the guest into the Hotel with the highest customer service assisting them in every way we can opening doors, assisting with luggage, parking, lifts and way around
Ensure and provide flawless, upscale, professional and high class guest service experiences and accompany to the allocated room if necessary
Ensure hotel grounds including front area of the hotel and car park is clean and presentable at all times
Ensure and monitor outdoor bins are emptied and leaves are brushed away
Excellent knowledge of local areas to share with guests
Fully knowledgeable on all opening times including F&B, Spa and Health Club
Assisting guests with any queries where possible
Actively listen to and resolve guests' complaints or hand over to the GRM as appropriate
Promote all amenities, conveniences and programmes offered and ability to work out itineraries, provide directions, nearest church, mass times etc
Ensure accident reports are fully and accurately completed when necessary.
Lead by example to all departments regarding uniforms, communication with guests and all other relevant areas pertaining to the guest experience.
Ensure the overall comfort and satisfaction of the guest.
Excellent customer service
* To assist and liaise with relevant HOD to ensure all areas if the carpark are adequately covered by CCTV and adequate lighting day and night
* Road Markings, traffic and pedestrian flows, bollard placement, are managed and reviewed regularly
* Directional and regular signage is maintained and reviewed and current
* Landscaping maintenance and coordination with external landscapers
* Coordinate carpark hours and flexibility when cover is required, over 7 days
Electrical charging carparking spaces to be monitored for effectively and correct customer use
Stickers on repeat parking in non-parking spots. Around fountain, Deane side loading bays etc.
KEY OBJECTIVES AND ASSOCIATED RESPONSIBILITIES:
Fire Warden Trained
Familiar with the Wild Atlantic Way and Ancient East and all local attractions, mass times, directions to CUH etc
Regular attendance is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with The Kingsley's rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
All employees must maintain a neat, clean and well-groomed appearance per The Kingsley's standards.
Assist with special projects as needed.
Willing to exceed the guests expectations at all times where its possible
Recruit, train, and supervise groundskeeping staff, including seasonal or temporary workers.
Develop work schedules and assign tasks based on seasonality, weather conditions, and landscaping needs.
Conduct regular performance evaluations and provide coaching to ensure high-quality work.
Promote safety best practices and enforce safety regulations to protect employees.
Plan and execute landscaping projects, including planting, mulching, fertilizing, mowing, and pruning.
Develop maintenance schedules to ensure timely care of lawns, plants, trees, and flowerbeds.
Monitor and maintain the health of plants and trees, identifying and addressing any pest, disease, or nutrient-related issues.
Oversee the maintenance of sports fields, playgrounds, and other recreational areas to meet specific standards.
Prepare and manage the annual grounds maintenance budget, including labor, supplies, and equipment costs.
Order necessary supplies, materials, and tools within budget constraints.
Keep track of inventory and maintain records of purchases, expenses, and service records.
Oversee the proper use, maintenance, and repair of landscaping equipment such as mowers, trimmers, blowers, and irrigation systems.
Ensure all equipment is in safe working condition and schedule regular servicing.
Work with architects, landscape designers, and vendors for larger landscape projects or installations.
Review plans and coordinate resources to ensure projects are completed on time and within budget.
Conduct inspections of completed work to ensure it meets quality and aesthetic standards.
Communicate with property managers, clients, and other stakeholders to understand their needs and expectations.
Handle complaints or concerns related to grounds maintenance and implement improvements based on feedback.
Ensure compliance with environmental and regulatory standards, including pesticide application, water conservation, and waste disposal.
Promote sustainable practices, such as native planting, organic fertilizers, and water-efficient landscaping.
Location:
Primary location will be outdoor carparks, underground, lobby areas