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Responsibilities:
1. Support Johnson Controls by liaising with engineering staff to develop accurate and clear product content.
2. Follow established procedures and guidelines to produce high-quality content.
3. Create, update, and develop technical content in both PDF, HTML, and other online formats.
4. Continually seek improvement on the structure and delivery of technical content.
5. Adapt readily to changing work demands and solve most issues, knowing when to escalate and seek help.
6. Understand complex information, attend product training and engineering team meetings to build product knowledge, and transform specifications and engineering documentation/illustration into high-quality technical content.
7. Communicate well with all levels of JCI personnel, work effectively with colleagues, and report the status of work regularly.
What we look for:
Required:
1. Ability to work on site three days per week.
2. Master’s degree in a writing or technical discipline (or bachelor’s degree with relevant experience).
3. Good understanding of document and revision control.
4. Good experience of sophisticated authoring tools to create well-formatted documentation such as Microsoft Word, Oxygen, MadCap Flare, etc.
5. Ability to create technical illustrations using standard tools such as Adobe Photoshop, Adobe Illustrator, Microsoft Visio, etc.
6. Ability to work effectively in a team environment is required.
7. Self-motivation, tenacity, flexibility, and reliability in approach to work.
Nice to Have:
1. Working knowledge in Security physical access control domain.
2. Experience of using sophisticated Machine Translation technologies.
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