Job Title: Customer Services Representative (German)
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We are looking for a highly motivated and customer-focused individual to join our team as a Customer Services Representative. As a key member of our front-line team, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and resolving any issues that may arise.
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About the Role:
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* You will be working in a fast-paced environment, taking calls from guests, and responding to emails and other communications.
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* You will be empowered to take ownership of guest issues, working closely with colleagues to resolve them efficiently and effectively.
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* You will have access to top-class training on supporting and enhancing the customer experience, including issue resolution, communication skills, and time management.
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* You will be processing all reservation requests received by phone or email, becoming an expert on Marriott global reservation systems.
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* You will have opportunities to learn and grow within our company, with clear career paths and opportunities to progress in roles such as customer services, social media, and digital content management.
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About Us:
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Cork CEC is a diverse group with 58 nationalities, committed to ensuring our associates explore and realize their full potential. We offer a range of benefits, including flexible working arrangements, discounts with local businesses, and paid leave schemes.
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What We Offer:
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* A competitive salary and sign-on/retention bonus of €2k.
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* Flexible working arrangements, including remote work options within a 50-mile radius.
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* A comprehensive benefits package, including health insurance, a private pension, and educational assistance.
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* Ongoing training and development opportunities to support your growth and success.
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How to Apply:
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To be considered for this role, please complete the application process below and submit your CV via our online portal. We look forward to hearing from you!