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Fluent German - Technical Support Specialist, Dublin
Client:
Cpl
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
0ced499143c7
Job Views:
146
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
I am recruiting for a passionate and empathetic person who is fluent in German and has a proven track record of going the extra mile for customers.
You will be working for a top-ranked SaaS platform multinational company that helps other companies and businesses attract visitors, convert leads, and close customers.
You will be joining their growing team of Customer Support Specialists in Dublin, Ireland while working from the comfort of your lovely and relaxing home office.
What is the Job?
As our Customer Support Specialist, you will be the #1 go-to person for product queries and technical problems for the company's top customers that are using the platform in the German market. You will strive to deliver a human and helpful support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how the tools work.
Every day you will...
1. Develop a deep knowledge of the Company’s software to remove technical barriers for our customers and help them navigate a variety of tools.
2. Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries.
3. Partner with our product and engineering teams to identify and diagnose software issues to fix and improve the product experience for our customers.
4. Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow better.
5. Collaborate cross-functionally within the company to more deeply engage customers with our platform and improve the overall customer experience.
6. Show composure, resilience, and flexibility in a fast-paced ever-changing environment, and also act as an internal advocate for evolving customer needs.
To thrive in this role, you must...
1. Be able to fluently read, write, speak, and comprehend the German and English language.
2. Listen to people and be open to new ideas.
3. Have a desire to make customers happier by interacting with you.
4. Think outside the box when faced with customer problems.
5. Be able to express an idea or thought in a clear way.
Why apply to this role you ask? Well...
1. Permanent contract with an excellent competitive salary.
2. Career growth and progression opportunities.
3. A new, friendly, relaxed, and unique office located that we can go back to when the world is back to normal.
4. Amazing colleagues to learn from and enjoy company social outings, parties, and events.
5. Free breakfast, lunch, snacks, and beverages.
6. Fully paid training on systems and tools.
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