Enterprise Customer Success Manager - Middle East and Africa
Dublin, Ireland
We’re looking for a Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work.
What You’ll Do:
* Manage, recruit, onboard and train a team of Enterprise Customer Success Managers responsible for proactively driving adoption with our Enterprise customers
* Coach your team through building executive relationships with named Enterprise accounts at Fortune 1000 companies
* Manage customer lifecycle including the on-boarding process for new customers, monitoring and analyzing usage trends to uncover renewal risks and identifying opportunities for contract growth/optimization
* Collaborate cross-functionally with internal Datadog teams (Sales, Support, Enablement, Product, Finance, and Legal)
* Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
* Ensure customer satisfaction and work to troubleshoot and resolve customer issues in an accurate and timely manner
Who You Are:
* Experienced in 5+ years in a Customer Success or Account Management role in the SaaS space
* Confident in managing a high performing team of Enterprise Customer Success Managers with 3+ years experience in people management / coaching
* Knowledgeable about the B2B tech space or with subscription based software, preferred
* Experienced in working with Fortune 1000 companies and global brands across all industries
* Customer-centric and have a customer-first mindset and approach to all interactions both internal and external
Benefits and Growth:
* High income earning opportunities based on self performance
* New hire stock equity (RSU) and employee stock purchase plan (ESPP)
* Continuous professional development, product training, and career pathing
* Sales training in MEDDIC and Command of the Message
* Intra-departmental mentor and buddy program for in-house networking
* An inclusive company culture, opportunity to join our Community Guilds
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.
Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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