Enso Recruitment is delighted to be partnered with a world leading business with headquartered in Dublin, to recruit for the role of Technical Services Engineer.
As a Technical Services Engineer, you will focus on the post sales support for electrical & construction clients across the Island of Ireland from documentation, electronic support, product specifications & user capabilities.
Having a background as an electrician, production engineer, manufacturing engineer or technical plumbing or installation setting will set you up for success in this fast paced and growing industry.
All training and onboarding will be provided, and this is the perfect position for someone 3 or more years into their career.
The Role Providing technical support to the sales and aftersales customer service team.
Process customer support requests in a timely and efficient manner.
Collaborate closely with 3rd party service engineers to manage customer issues through to resolution.
Advise and enforce the correct commissioning procedures and communicate all necessary non-conformance to product installers as appropriate.
Preparation of BCAR documentation and warranty certificates as required.
Generate reports and maintain accurate records.
Provide onsite technical support and product training/demonstrations.
Organising and delivering training for existing and new installers/engineers.
Support spare part function within the business as required.
Assist sales team with providing specification documents for products into developers, contractors, architects and specification engineers.
Attending customer/client meetings and on-site visits as necessary.
The Person Qualification in Electrical /Mechanical /Building Services related discipline.
Customer focused individual committed to providing high levels of customer service.
Working knowledge of mechanical & electrical systems.
Strong problem-solving skills with excellent attention to detail.
Highly motivated, energetic, and professional with willingness to learn about new products and renewables solutions.
Strong interpersonal skills, with ability to manage relationships with customers.
Experience delivering specifications for mechanical and building services, ideally working on the design integration, an advantage.
Excellent communication, presentation and report writing skills.
Proficient in Microsoft Office suite.
Ability to work to tight deadlines.
Full drivers licence.
The Benefits Market leading salary Hybrid Working (Based in North Dublin) Career Progression Plan Health Insurance Enhanced Pension To be considered for this position, please contact Enso Recruitment today