About Your New Employer We have partnered with an innovative online retail company dedicated to delivering exceptional customer experiences that drive loyalty and satisfaction. We are looking for a highly motivated and experienced Customer Service Manager to lead a team of customer service agents, refine processes, and enhance customer communication strategies. About Your New Job As the Customer Service Manager you will recruit, train, inspire, and manage a team of customer service representatives to ensure optimal performance and engagement. You will be in charge of evaluating current customer service policies and procedures to identify areas for enhancement and implement necessary improvements. Monitor key performance indicators (KPIs) and metrics to assess team effectiveness and customer satisfaction. Maintain clear, consistent, and efficient communication with customers across all communication channels. Develop and update customer service policies to ensure alignment with company objectives and industry standards. Address escalated customer issues with professionalism, focusing on finding effective resolutions. Partner with other departments to respond to customer feedback and align service strategies with overall business goals. What Skills You Need Experience in managing customer service teams in a leadership role. Experience in formulating policy. Strong understanding of customer service policies, processes, and best practices. Excellent leadership and motivational skills. Exceptional verbal and written communication skills Proficient in using customer service management tools and software. Analytical mindset with the ability to interpret data and make informed decisions. Strong problem-solving and conflict-resolution skills. Whats on Offer Salary: €50,000 - €60,000 DOE Hybrid work available On site free parking Opportunities for professional development and career growth. The chance to make a meaningful impact on our customer experience strategy. Whats Next Apply now by clicking the Apply Now" button Or if the job isnt quite right but you are looking for something similar, please get in touch. We also have multiple Temp, FTC and Contract jobs available. Skills: customer service ecommerce online customer service manager zendesk Benefits: Paid Holidays Parking