Assistant Spa Manager - Cashel Palace Hotel
* Full-time
* Department: Other
Here at The Spa in the Cashel Palace Hotel, we have created a unique relaxing experience for our guests and are looking for an Assistant Spa Manager to join our Team.
Role Requirements
* Must have the ability to be front of house contact for spa guests and team members for information on spa products, treatments & facilities.
* Passionate about delivering a 5-star standard of service and exceeding guests' expectations.
* To take responsibility for the operational and financial control of the Spa & Pool/Gym area ensuring its complete viability.
* Ability to maintain and update various operating systems and sites. Experience in Hot Soft Spa, Alkimii, and Procure Wizard (or similar platforms).
* Managing the day-to-day operations of the spa, including hiring and training staff, scheduling appointments, and organizing events.
* Coordinate all aspects of our guests’ journey through the spa and linking in with other hotel departments to ensure the best guest experience.
* To liaise with the Sales & Marketing Manager in the preparation and development of marketing plans for the year and coordination of all promotional plans and projects for the facility.
* Experience with stock ordering, auditing spa inventory, and dealing with multiple supply partners to ensure monthly stocks are completed in a timely fashion and completed accurately and thoroughly.
* Experience in the daily running and financial transactions for a spa, e.g., budgets, P&L, and daily cash ups.
* Support, encourage, and motivate the team giving feedback and guidance.
* Developed skills in training and onboarding new staff members.
* Have strong therapeutic and treatment skill sets along with product retail sales experience.
* Consulting with the spa manager on business decisions such as pricing packages or hiring new employees.
* Scheduling staff members’ time effectively to ensure that each employee is working efficiently and that there is enough staff coverage at all times.
* Reviewing customer feedback to identify areas where improvement is needed.
If you are interested in joining our Team, please apply now!
Great employee benefits as part of the overall package.
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