Leave of Absence Case Manager
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Remote Type: Office - Flexible
Locations: Ireland - Dublin
Time Type: Full Time
Posted on: Posted 2 Days Ago
Job Requisition ID: JR268317
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
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Responsibilities
* Interpret and apply understanding of Leave of Absence, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees.
* Use Concierge knowledge to identify trends and recommend solutions for Leave of Absence-related matters to aid in Tier 0 and Tier 1 resolution.
* Consult with Benefits department, Payroll, ESBPs, Salesforce legal counsel, as necessary.
* Track, report and analyze case trends using Service Cloud, a Salesforce technology-based case management system.
* Lead or participate on special projects/programs requiring Leave of Absence specialist input.
* Evangelist of continued adoption of the shared services Tier 2 model.
* Maintain a high level of confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
Requirements
* Minimum 3 years’ experience in human resources, including leave management/employee benefit experience.
* Bachelor's degree.
* French, German, Italian, Dutch or Spanish speaker.
* Prior experience in a centralized employee relations or human resource function preferred.
* Ability to build, develop, implement and engage in new service delivery approaches.
* Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment. Adept understanding of client motivations and business difficulties; leverages inputs to influence business decisions.
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