Reservations Manager - Luxury Wedding and Event Venue
We are seeking an experienced Reservations Manager to join our team at a premier wedding and events venue in Ireland.
The successful candidate will be responsible for:
* Managing the day-to-day operations of the Reservations office, including training and supervising reservations staff.
* Coordinating reservation bookings, amendments, cancellations, and general inquiries for all rooms.
* Maximizing sales and occupancy by effectively managing bookings.
* Ensuring timely, accurate, and efficient correspondence with guests and internal teams.
* Collaborating with the Wedding Events Team and Housekeeping to meet guest requests and communicate across departments.
* Maintaining the smooth and accurate flow of information within the department and throughout the organization.
* Addressing customer complaints in accordance with company policy.
Requirements include:
* Previous experience as a Reservations Manager or Supervisor in a 4/5-star property.
* Excellent attention to detail and ability to work in a fast-paced environment.
* Working knowledge of a Property Management System (Hotsoft) is desirable but not essential.
* Strong customer care and communication skills.
* Ability to lead and motivate the Reservations team.
* Confident communication with a wide range of people, both internally and externally.
* Excellent written and spoken English.
* Fully qualified driver with access to transport due to the rural location of the venue.
The role offers:
* A highly competitive starting salary.
* A share of service charge and gratuities.
* Opportunities for consistent career progression within a high-end wedding venue.