Position Description
Data is central to ESB’s Strategy for Net Zero. The successful candidate will operate as a core member of the Analytics team in ESB Customer Solutions and work closely with our customer facing business units to understand the data requirements and help to translate them into robust technical solutions. They will gain a deep understanding and knowledge of customer data across all business units and be able to analyse, identify and create solutions using this data.
The role will also require the applicant build data solutions using technologies like SQL, Power BI and Azure.
Please note there are x2 positions available:
1x permanent
1x 12 month fixed term
Key Responsibilities
* Data analysis, working with the business operations team to develop reporting capability.
* Creating meaningful visualisations, working with key stakeholders in the business to determine analytical requirements and design solutions to inform decision making such as:
o Customer segmentation
o Trend analysis
o Predictive analytics
o Insights and analysis into large datasets
* Work closely with key stakeholders across the business including Electric Ireland, Smart Energy Services, Telecoms and ESB eCars
* Work across functional areas such as Operations, Sales, Marketing, Strategy, Customer Service, Finance and Pricing to determine requirements, design solutions and develop business metrics / reporting solutions
* Implement data governance and data quality controls
* Support self-serve reporting for various business units by identifying data sources and coaching business users on how best to access and analyse it
* Respond rapidly to business needs by providing ad-hoc analysis, support, and recommendations
* Data modelling for large scale customer behaviour models, campaigns, analysis etc.
* Agile product delivery, working as part of a team collaborating with a wide range of stakeholders
Experience & Qualifications
The candidate should have a proven track record in working with data to solve business problems with a good understanding of Analytics tools, databases, and their capabilities.
The candidate will need to be able to work effectively as part of the team, be interested in developing a career in data analytics and have experience of managing stakeholders.
Essential
* A minimum of 3 years relevant experience
* Experience in designing and developing data visualisations through Power BI, Tableau or similar.
* Experience using SQL.
* Experience in managing large, complex, multi-dimensional data sets
* Stakeholder management
* A third level qualification in Computer Science / Statistics / Maths / Data Analytics or equivalent work experience
Desirable
* Experience in Data Science algorithms and methods
* Experience in SAP BO / BW / 4/Hana
* Experience using R, SPSS, Python, Power Shell
* Agile project management / Scrum Master
* Familiarity with Azure DevOps
* Postgraduate in Data Science / Data Analytics / Maths / Computer Science or similar
Location
This position will be based in Swift Square Santry.
Reporting to
The successful candidate will report to the Customer Solutions Analytics Manager.
Why Work with Us?
* Opportunity to lead Ireland’s transition to net zero carbon future
* Progressive, hybrid working model
* Career development through mentoring and training
* Corporate Social Responsibility Opportunities
* Sports and Social Clubs
* Networking opportunities
* Credit Union
* Generous Pension
* Access to staff well-being programmes
* Generous parental leave entitlements
* Strong values-based and inclusive culture
* Strong commitment to diversity, equity and inclusion
* Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Salary
€48,000 - €56,500 per annum depending on experience
Closing Date
21st January 2025
Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie. If you have any queries in relation to this job, please contact recruitment@esb.ie. Your application will be held in reserve for 6 months should you be suitable for the role. #J-18808-Ljbffr