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Reservations Manager - Luxury Wedding and Event Venue
Excel Recruitment are currently looking for a Reservations Manager at one of Ireland’s Premier Wedding and Events Venues. The successful candidate will be an experienced Reservations professional within a Hotel or wedding and event background.
Responsibilities of the Reservations Manager Job include:
* Manage the day-to-day operations of the Reservations office
* Train, develop and supervise reservations staff
* Manage Reservation bookings for all rooms including reservations, amendments, cancellations and general enquiries
* Ensure bookings are managed to maximise sales and occupancy
* Ensure all correspondence is managed in a timely, accurate and efficient manner
* Work closely with the Wedding Events Team and Housekeeping to ensure all guest requests are met and communicated to all departments
* Oversee and ensure the smooth and accurate flow of information within the department and throughout other departments at all times
* Deal with customer complaints in line with company policy
Requirements for the Reservations Manager Job include:
* Previous experience as a Reservations Manager or Supervisor within a 4/5* property
* Excellent attention to detail and the ability to work in a fast-paced environment
* Working knowledge of a Property Management System (Hotsoft) would be desirable though not essential
* Excellent customer care and communication skills
* Good team leader and ability to lead and motivate the Reservations team
* Confident in communicating with a wide range of people, both internally and externally
* Must have excellent written & spoken English
* Full driving license and transport is essential due to the rural location of the venue
Benefits of the Reservations Manager Job include:
* A highly competitive starting salary
* Share of service charge and gratuities
* Consistent career progression within a high-end wedding venue.
If this is an opportunity you may be interested in, then please don’t hesitate to get in touch via the link with an up-to-date CV or reach out to Neil, our specialist Hospitality Consultant, on 0876256793 in total confidence.
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