We are working with an Irish AI-driven EdTech company who are growing their team and are seeking an exceptional Customer Success & Implementation Manager to join their team.
Our client specialises in delivering adaptive learning solutions that transform education for students worldwide. They partner with publishers, education providers, and governments to enhance learning platforms with our cutting-edge AI technology.
This role is ideal for someone who thrives in a dynamic, fast-paced environment and is passionate about customer success, implementation, and driving educational impact. You will be responsible for onboarding, managing, and expanding customer relationships while ensuring seamless product integration and value delivery.
Key Responsibilities
* Customer Onboarding & Implementation – Lead new customers through a structured onboarding and implementation process, ensuring a smooth and effective adoption of our solutions.
* Account Management – Develop and nurture long-term relationships with clients, becoming a trusted advisor who understands their challenges and objectives.
* Value Delivery & Reporting – Create tailored reports and insights to demonstrate impact and ensure customers see measurable value from our products.
* Customer Expansion & Growth – Identify opportunities to expand customer accounts and drive adoption of additional services.
* Risk & Dependency Management – Monitor and mitigate potential risks throughout the customer lifecycle, maintaining detailed RAID logs (Risks, Assumptions, Issues, Dependencies).
* Technical Proficiency – Gain a deep understanding of customer use cases and technical requirements, ensuring effective product utilisation.
* Internal Collaboration – Work closely with product and research teams to prioritise customer needs and enhance service delivery.
* Customer Advocacy – Be the voice of the customer, collecting feedback to influence product development and research.
What We’re Looking For
* At least 3+ years’ experience in Customer Success & Implementation Management.
* Strong customer-centric mindset with a proactive, solutions-oriented approach.
* Excellent time management and organisational skills – ability to handle multiple accounts and priorities effectively.
* Analytical and strategic thinker who can problem-solve and adapt quickly.
* Comfortable working in a fast-paced, high-growth environment with some ambiguity.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Customer Service
Industries
Education, IT Services and IT Consulting, and Software Development
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