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Our Client, a leading Business Transformation consulting company, is a smart alternative to traditional consulting giants. They specialise in driving business transformations, while enabling digital prowess, and enhancing execution capabilities.
As part of their expansion in the UK and Ireland, they are seeking a Head of Professional Services/Service Delivery Director to support the company's Chief Operating Officer in driving business change projects, for mid to large companies, across the UK and Ireland.
This is a key leadership role in the business, which requires Governance expertise and strong hands on experience delivering large scale Change & Transformation programmes & managing Delivery teams.
This role will suit someone who is ready to leverage that experience and their leadership skills to help drive out an exciting growth strategy. Key responsibilities include:
* Being accountable for the successful delivery of client services and contracted deliverables across Professional Services Change & Transformation engagements
* Leadership and management responsibility for Core Delivery Teams (Programme, Project Management, BA & PMO)
* Taking ownership of Professional Services presales engagements including initial requirements definition and high-level solutioning, effectively engaging with clients and internal stakeholders
* Leading seamless transition/onboarding from Pre Sales to delivery
* Support the COO to ensure the Professional Services Target Operating Model is embedded across core delivery teams
* Being responsible and accountable for the Delivery Governance Framework and the quality and consistency in standards of same
* Implementation and continuous improvement of processes, methodologies and standardized services within Delivery
* Planning and managing the day-to-day activities for the core delivery teams ensuring standard operating procedures are documented and adhered to and resources are utilized in line with utilization targets
* Coach and mentor team members setting clear goals, objectives and KPI’s
The ideal candidate will have the following skills and experience:
* 15+ years of experience in programme management, consulting, and delivery oversight within complex client environments.
* Deep understanding of programme delivery, PMO, and transformation execution methodologies.
* Experience shaping and tailoring client centric Change & Transformation engagements
* Strong commercial and financial acumen, with experience managing P&L and commercial solutions
* Ability to influence and engage senior stakeholders, including c-suite and Transformation Leads
* Strong problem-solving and decision-making skills, with the ability to address delivery challenges proactively and effectively.
* Exceptional team leadership and coaching skills, ensuring that all delivery teams are set up for success.
* Experience working within Consulting or Professional services firms.
Apply in confidence Now to find out more.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting, Project Management, and Information Technology
* Industries
Technology, Information and Media, IT Services and IT Consulting, and Business Consulting and Services
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