We are seeking a Service Manager to oversee key after-sales technical activities and drive best practices for our client based in Leixlip, Kildare.
This is a permanent position with an attractive benefits package, suitable for an experienced sustaining lead or service/contract manager with a vendor background.
Key Responsibilities:
* Manage after-sales technical activities and ensure the service team meets contractual commitments.
* Drive best practices and innovative service solutions.
* Collaborate with account management to identify revenue opportunities.
* Ensure operational performance aligns with customer and internal KPIs.
* Act as a role model for safety (SHE) and quality standards.
* Build customer trust and contribute to future sales.
* Foster team development, engagement, and succession planning.
* Influence new equipment design to enhance serviceability.
Requirements:
* At least 6 years of experience in advanced technology or the semiconductor industry.
* Strong leadership, relationship development, and managing/motivating large teams.
* Excellent customer management/change management experience.
* Experience managing business costs, overheads, gross profits, ensuring alignment with financial goals and operational efficiency.
* Strong commercial, technical, and problem-solving skills.
* Knowledge of ISO 9001, 14001, and 45001.
$120,000 - $150,000 per annum, depending on experience.